Customer Satisfaction

What if my Waggables arrives damaged?
Waggables are gentle creatures, and the mail trucks can be bumpy rides. Before they leave our care, Waggables are carefully packaged to protect them as much...
Thu, Mar 8, 2018 at 6:46 PM
Can I cancel my order?
Absolutely - as long as it's before we've started working on your Waggables. Please submit a support ticket on this page ASAP and include your orde...
Thu, Mar 8, 2018 at 6:47 PM
I ripped my Waggables plush :(
Luckily, we have a Plush Hospital here to help! If a Waggables plush tears within 15 days of receipt from normal play or hugging, please let us know so we c...
Thu, Mar 8, 2018 at 6:53 PM
I don't like how my Waggables turned out :(
Ruh oh! We're sorry to hear that! Our Waggables are handmade with the utmost care and go through two rounds of quality inspection. Some small varia...
Fri, Mar 30, 2018 at 2:09 PM
My Plush Arrived Late (or hasn't arrived at all) - I'd like a refund
Yikes! We do our very best to get Waggables created and delivered on time. But Waggables have a hand-made creation process and each one is individually made...
Wed, Mar 28, 2018 at 12:51 PM