Ruh oh! We're sorry to hear that!
Our Waggables are handmade with the utmost care and go through two rounds of quality inspection. Some small variation in shape is totally normal and reflects the artisan handmade nature of our custom products. That said, if the Waggable fails to follow the customizations you selected, then we completely take ownership of the mistake and will make things right. Please submit a ticket on this page along with your order number and a photo of the issue so we can promptly take care of you.