Customer Satisfaction

What if my Waggables arrives damaged?
Waggables are gentle creatures, and the mail trucks can be bumpy rides. Before they leave our care, Waggables are carefully packaged to protect them as much...
Thu, Mar 8, 2018 at 6:46 PM
Can I cancel my order?
Absolutely - as long as it's before we've shipped your Waggables. Please submit a support ticket on this page ASAP and include your order number so ...
Fri, Oct 13, 2023 at 3:14 PM
I ripped my Waggables plush :(
Luckily, we have a Plush Hospital here to help! If a Waggables plush tears within 15 days of receipt from normal play or hugging, please let us know so we c...
Thu, Mar 8, 2018 at 6:53 PM
I don't like the Accessories that came with my Waggables
Aw man! We’re sorry you didn’t love the accessories that came with your Waggable. We hoped to surprise you with something fun and awesome, but we understand...
Fri, Oct 13, 2023 at 3:15 PM
My Plush Arrived Late (or hasn't arrived at all) - I'd like a refund
Oh no! We do our very best to get Waggables delivered to you on time. If we miss the delivery deadline, here's what to do next: Rush Orders: If yo...
Fri, Oct 13, 2023 at 3:16 PM